When a company is looking to streamline their business’s growth by offloading some of their processes, choosing the right outsourcing solution can be a deciding factor when it comes to success. It is important to find a service that not only understands your business’ goals but also the strategy necessary to bring those goals to fruition.
There are many things to ensure you and your prospective outsourcing provider are on the same page about. First and foremost, the provider should have a proven track record of expert service with whatever responsibility you may be offloading to them. Your goals should align, and they should view your company as an extension of their very own business. Next, it is always a good idea to know what tools and programs the provider utilize. In UPSource Media’s case, we use HubSpot as our CRM of choice and our experts use Wildix to make calls (hyperlinks). It is also a good idea to ensure the tools used by the provider are flexible enough to continue use even as the business and it’s processes continue to grow – this is a big part of keeping your business scalable!
In addition to making sure you and your outsourcing provider’s goals align, it’s also a good idea to know just how much support you will receive from your provider. For instance, should critical issues come up, how will your provider address them? UpSource Media features a US-based client liaison in an attempt to keep communication open and resolve any problems as swiftly as they may arise. Knowing the frequency and methods of reporting ahead of time can also be very beneficial. For example, UpSource Media uses Google Sheets as our primary reporting tool, so our clients can check the production and success of their campaigns in real-time at their leisure. We are also happy to work with our clients should they need a more extensive or customized data reporting method.
We hope this article proves helpful when choosing the right outsourcing solution for your business. If you have further questions, feel free to reach out to us by phone or by using the contact us (hyperlink) form on our site.