FAQS

FREQUENTLY ASKED QUESTIONS

I JUST SIGNED UP. SO WHAT'S NEXT?

After you have signed up and we receive payment, you’ll be asked to fill out a short form providing us with some basic details surrounding your requirements. We will review your response in 1-3 days time. If everything looks good, we immediately look through our database and job boards for a suitable candidate. It takes about two weeks typically for us to have three top candidates who have passed our screening process.

WHAT TIME WILL MY VA BE WORKING?

We will attempt to find a VA that is available during the shift you specify when you signed up. It is however easier to find a quality VA if you’re willing to have them work your night time (their day time). Either way, many VAs are accustomed to working in the evening and the final working hours will be negotiated between you and your VA.

WILL MY VA WORK ON THE WEEKEND OR HOLIDAYS?

Our VAs are very flexible with their time, however, please ensure you discuss with them to come up with an agreement that works well for the both of you.

HOW MANY HOURS CAN I EXPECT MY VA TO WORK EACH WEEK?

We have part time and full time options at either 20 or 40 hours per week.

WHAT IS A BPO?

A BPO or Business Process Outsourcing is a method of subcontracting various business-related operations to third parties.